“We like to keep things simple. Which is why we have outlined clear terms to ensure that you always know where you stand.Adhering to these terms also ensures your working relationship is always clear and comfortable allowing you and your Coach to focus completely on you and achieving your objectives. All new clients agree to these terms when embarking on coaching with us.”
Our Terms and Conditions
For individuals – we take online payments for all major credit cards via the payment processor Stripe
For companies – we take payment by bank transfer and ask for payment upfront, unless it’s for long term team projects or is agreed upon.
To hold your first session, we require payment 5 working days in advance.
Until payment has been received, we can’t start your coaching journey.
We operate instalment plans through our secure payment system Stripe.
Minimum payment is USD350 per month.
It works as a monthly direct debit from your bank account and over the duration of your coaching program, usually over 3 months.
Stripe handles the payments, we do not hold nor see your account details.
If you wish to work with us intensively, over say a shorter period, we can spread the cost over the same duration.
Installment Plan payments and frequency do not necessarily reflect the number of sessions or frequency of your sessions. The instalment option is designed to spread the cost over a period of time to make it accessible and manageable for some of our clients.
Any changes in the frequency of your coaching, will not affect the instalment amount and frequency agreed at the outset of your coaching program. In exceptional situations, we can discuss reworking the plan if required.
Any special discounts will be valid for a limited time only, which will be outlined clearly to you.
Discounts cannot be applied in relation to any other offers.
Instalment plans are not eligible for discounts.
You may cancel or change your coaching session up to 48 hours prior to that session’s start time.
Cancelling or postponing within 48 hours of your next session will result in you losing the cost and benefits of that session.
IMPORTANT – Please always give 48 hour notice if changing your session times to avoid losing the value of your session. LIFT UP loves being flexible and working around your schedule, however, if inadequate time is given (less than 48 hour notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience to our Coach and Partners. This can easily be prevented.
If you are not satisfied with your coaching experience after your first 30 days, you can speak with us and we can arrange a re-matched with a suitable partner coach if needed.
If you feel coaching isn’t for you, we can then stop your instalment plan or refund you for the remainder of your program. A cancellation fee of USD 100 is applied.
If you are on an instalment plan, the 30 days trial will be calculated based on how many sessions you’ve had and deducted from your first instalment, if there is more due, we will require the balance to be paid before we can cancel the next instalment. Please check with us before you sign up to avoid confusion.
You will be charged the sessions you’ve used in the first 30 days or any you’ve cancelled within 48 hours of the agreed time of your next appointment and we will refund you the remainder.
We upgrade in rounds of 3 sessions (total of USD 510)
If you wish to purchase the same initial package again of 6 / 12 / 24 sessions – we can offer you a 10% discount.
You can book a coaching session in the evening after work and on the weekends.
As most of our clients work 9-6 and want the same meeting times on the evenings and weekends, to avoid disappointment, we suggest you book at least 2 -3 weeks in advance for evening slots.
Our clients come to us for a minimum of 6 sessions.
The results you achieve, depend very much on you and your engagement, openness, effort and time investment in the process. Each client we work with is very different and so are the results achieved, so it would be irresponsible to offer you guarantees.
The analogy we like to use is that of tennis lessons – if you pay for a course of 6 tennis lessons and you practice in between, engage with the process and give it your all, you are responsible for the result at the end. A great teacher or coach is only as good as the effort and commitment the student or client invests in the process.
For context, while we don’t offer guarantees, we do consistently help our clients achieve tangible results i.e. 85% of our clients in 2019 received their desired job offer or were in their desired job by the end of a 3 month period of working with LIFT UP. None of our clients were disappointed by our services nor requested a refund.
It is your responsibility to confirm the agreed session, to be communicative with your coach if you need help between sessions and to be on time for each session.
Please notify your Coach if you will be late.
Note: the amount of time you are late will simply be deducted from the time you have.
Repeated lateness cannot be tolerated. To get the most from your coaching experience, we recommend you to come 15 minutes early to every session to prepare and ground yourself to get the most from that session.
For best results, we recommend you see your coach weekly to twice monthly.
Keeping momentum is key to the success of your coaching, which is why frequent sessions are important to the results you achieve. For best results bi-monthly sessions or weekly sessions initially are recommended across the coaching industry.
We require you to use a minimum of 1 session per month, please be aware that if you are not seeing your coach regularly, you cannot achieve the results we are renowned for.
Remaining coaching sessions expire if unused after 6 months. This is entirely avoidable by promptly using your coaching sessions within the agreed time.
Your LIFT UP Coaching program sessions will expire if not used in the timeframe below – this serves you ultimately to ensure you maximize our approach which requires a steady pace and retains valuable momentum which takes time to build up, if lost.
Time to expiry based on the package:
6 session program : 4 months
12 session program : 8 months
24 session program : 16 months
For extra time, please consult your coach..
All information you share with LIFT UP, from the very first enquiry to your post-coaching feedback form is treated as private and confidential.
We value your privacy above all and have built our reputation on consistently dealing with highly sensitive information and ensuring our clients privacy is consistently protected.
Our coaching team and partners keep an internal tracker of each session and each clients progress which is shared internally for continual supervision, feedback and quality control.
Discovery calls may be recorded for training and quality purposes.
Bring a notebook, pen, or use your phone recorder to record if that suits you better.
Having your homework or actions completed and ready to discuss is important to keep progressing, this is your work as an accountable client. It is not the Coach’s responsibility to send you session notes, it is important you take note of what you need to action through the sessions, take notes of what you need to remember and track your coaching journey to fully maximize the value. We will send exercises and tools by email throughout the journey in addition to this.
We expect you to hold yourself accountable, be active in the process and complete all agreed actions with your Coach between sessions to get full value from the program. If these are not completed, you cannot expect to achieve the results our clients achieve.
Ultimately, the success of your career coaching journey is based on your commitment, input and effort.